This service focuses on the initial and advanced configuration of the organization's network infrastructure. This service ensures that your network operates efficiently, securely, and in line with your business requirements. LABOR ONLY.
Network Design Consultation
- Comprehensive analysis of your organization's requirements and objectives.
- Customized network design recommendations tailored to meet your specific needs.
- Expert consultation on network architecture, scalability, and performance optimization.
Logical Network Configuration
- Configuration of VLANs (Virtual Local Area Networks) for segmentation and traffic isolation.
- Implementation of routing protocols (e.g., OSPF, BGP) for efficient data routing.
- Setup of access control lists (ACLs) to control traffic flow and enhance security.
- Configuration of Quality of Service (QoS) policies for prioritizing critical traffic.
- Centralized management of IP addresses to prevent conflicts and ensure efficient resource utilization.
- Configuration of DHCP (Dynamic Host Configuration Protocol) for automated IP address assignment.
- Implementation of DNS (Domain Name System) services for name resolution and network accessibility.
- Deployment of VPN solutions for secure remote access and site-to-site connectivity.
- Configuration of VPN tunnels using industrystandard protocols (e.g., IPSec, SSL/TLS).
- Integration of multi-factor authentication and encryption techniques for enhanced security.
Network Monitoring and Management
- Installation and configuration of network monitoring tools for real-time performance monitoring.
- Implementation of SNMP (Simple Network Management Protocol) for proactive network management.
- Setup of alerts and notifications to promptly address network issues and ensure uptime.
- Configuration of Quality of Service (QoS) policies to prioritize network traffic based on application requirements.
- Optimization of QoS settings to ensure consistent performance for critical applications and services.
- Deployment of virtual network overlays for efficient resource utilization and scalability.
- Configuration of virtual switches, routers, and firewalls to create isolated network environments.
- Integration of network virtualization platforms for dynamic workload management and flexibility.
Support, Documentation and Training
- Creation of comprehensive network documentation including diagrams, configurations, and procedures.
- Training sessions for IT staff on network management best practices, troubleshooting techniques, and system maintenance.
- Ongoing support services for troubleshooting, configuration changes, and performance optimization.
- Regular network health checks and audits to ensure compliance with industry standards and security policies.
- Proactive maintenance activities to prevent downtime and address potential issues before they impact operations.
Service Level Agreement (SLA)
- Tier 1 Support (On-site): A service request should be submitted with 15 days' notice along with the proper documentation of the project to be interfered with if the design was not provided by Cogency’s team. Business hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. ET. For those tickets received after 1:00 p.m. ET, the agreement resolution time will be the next business day.
- Emergency Calls: For critical issues requiring immediate attention, our team will respond within 2 days including weekends and holidays.
- This applies to those projects started by a third-party vendor and our service is required.